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Writer's pictureAaron Abreu

How Can Managers Improve Problem-Solving through Powerful Questions?



Team is problem-solving


The Importance of Coaching for Managers

In the dynamic world of business, managers often find themselves in the role of the primary problem solver, incessantly tackling issues as they crop up. In his enlightening book "The Coaching Habit," Michael Stanier introduces an alternate management approach - instead of plunging into problem-solving, pause, and ask a potent question. This strategy encapsulates the essence of coaching, helping managers guide their teams rather than merely solve their problems.



The Problem with Traditional Management Approaches


The Reactiveness of Managers

Our inherent desire to promptly resolve problems can obstruct our comprehension of the issue at its core. This reactive mentality unintentionally cultivates a dependent work culture where team members lean on managers for solutions instead of developing their problem-solving abilities.


The Need for a Paradigm Shift

Transitioning from the conventional problem-solving mentality to a coaching approach may seem overwhelming. However, by asking the right questions, managers can metamorphose their roles from problem solvers to facilitators of solutions.


The Power of Asking the Right Questions





Powerful Questions for Managers

Stanier proposes the question, "What's the Central Challenge For You?" This concise yet influential question compels the individual seeking guidance to introspect the root cause of the problem and pinpoint the core issue they need to tackle. Apart from this, there are a myriad of questions that managers can pose to facilitate critical thinking:

  • "What options have you considered so far?"

  • "What are your thoughts on the potential outcomes?"

  • "What obstacles are hindering your progress?"

  • "What resources do you need to overcome these challenges?"

  • "What will success look like for you in this situation?"


Unveiling the Root Cause

Recognizing the real challenge is the preliminary step toward finding an apt solution. By posing these questions, managers can encourage their team members to delve deeper and uncover the root cause of their predicaments.


Empowering Employees Through Questioning

Asking thought-provoking questions can empower team members to own their challenges, honing their critical thinking skills, and fostering independent problem-solving abilities.


Mastering the Art of Coaching


In addition to asking laser-focused questions, it is important that managers develop the following skills of coaching. Remember, these are honed over time.


Developing Active Listening Skills

Listening is an instrumental skill in the coaching process. Managers need to listen attentively to comprehend their team members' viewpoints and offer relevant advice.


Creating a Safe Space for Open Communication

A coaching mindset cultivates an atmosphere of trust and open communication. Managers can establish a safe space where team members feel at ease expressing their challenges and ideas.


Building Trust and Rapport

Trust and rapport are indispensable for effective coaching. By demonstrating a genuine interest in their team members' development, managers can forge robust relationships that bolster growth and learning.


Providing Constructive Feedback

Constructive feedback is a vital tool for growth. Managers can use feedback to guide their team members towards improvement, simultaneously nurturing a culture of continuous learning.



Embrace your role as a coach and empower your team! Practice the art of questioning versus solving problems for them. This approach will not only aid your team's growth but also contribute significantly to the overall success of the organization.



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